Transport Policy

InsulationBee Ltd ("we" and "us") is the operator of (https://insulationbee.co.uk) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service. Delivery day:​ We are making delivery from Monday to Friday excluding Bank holidays. In some cases we may delivery on Saturday upon request, but not on every product. 

 

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund. 

2. Shipping Costs

Shipping costs are calculated during checkout based on type, quantity and destination of the items in the order. Payment for shipping will be collected with the purchase. For majority of orders above £300 inc VAT delivery is included. This charge is based on delivery to mainland UK, excluding the Scottish Highlands & the Islands where additional shipping charges may be applied.To further information please contact our office on +4402038839057 or via e-mail [email protected]​. 

 3. Delivery

Terms “Delivery” means voluntary transfer of possession from one person to another

3.1 Transit Time Domestically In general, domestic shipments are in transit for 2 - 3 days.  In the case of larger orders, the time may be extended to 3-5 working days.Special orders may take from5 to 10 working days. Information about the delivery time is always included in the quote that the customer receives before making the payment. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

3.2 Delivery of the Goods is accompanied by a delivery note Every delivery of the goods is accompanied by delivery note and if the buyer requires to return any packaging material to the seller, that fact should by written down on the delivery note. The delivery note should include information such as number of packages or sheets, name of the product, date,exact time and customer signature. This information will be considered as long as the goods have not been ordered specifically at the customer's request.

3.3 Partial deliveries The company reserves the right to deliver materials in two lots or more. That’s always depend on the state of the warehouse and logistic planning. The customer will always be informed about the method and day of delivery.

3.4 Change Of Delivery Address For change of delivery address requests, we are able to change the address at any time before the order has been loaded and dispatched. After sending the order, additional costs may be applied and the delivery time will be extended due to reloading goods. Delivery costs can be large depending on the quantity of the order and the customer's address. Please make sure to provide the correct address while placing the order with us.

3.5 Items Out Of Stock 

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock. We reserve the right to send a replacement if the product is identical or has identical parameters. Customer will always be informed beforehand.

3.6 Delivery Time Exceeded Any dates quoted for delivery of the Goods are approximate only, and the time of delivery is not of the essence. The Seller shall not be liable for any delay in delivery of the Goods that is caused by a Force Majeure Event or the Buyer's failure to provide the Seller with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods. If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation. In cases when the delivery time is prolonged due to bad weather conditions or delays from the manufacturer, our store is not responsible for customer losses. We cannot guarantee availability from the manufacturer side.

3.7 Availability of the customer at the time of delivery Where the Goods are delivered by the Seller, delivery of the Goods shall be completed on the Goods' arrival at the delivery location. The Buyer shall be solely responsible for the unloading of the Goods and the Seller shall not be liable for any damage that occurs during such unloading. In the event that the same exceeds a period of one hour then demurrage may be charged by the Seller to the Buyer.This includes, on heavier items, the ability or willingness to manually offload the goods, or having mechanical offloading facilities available (such as a forklift truck).

3.8 Leaving the order in the customer's land or property Any dates quoted for delivery of the Goods are approximate only, and the time of delivery is not of the essence. The Seller shall not be liable for any delay in delivery of the Goods that is caused by a Force Majeure Event or the Buyer's failure. Please note that our drivers do not have insurance to leave your order on private property.

3.9 Were the delivery ends Delivery of the goods shall be completed when the goods are delivered by the seller at delivery location.The Buyer shall be solely responsible for the unloading of the Goods and the Seller shall not be liable for any damage that occurs during such unloading.In the event that the same exceeds a period of one hour then demurrage may be charged by the Seller to the Buyer.

3.10 Claims by the Buyer damage or loss in transit delivery Any claims by the buyer must be notified to the Seller within 24 hours of delivery and confirmed in writing within three days of delivery taking place.No claim can be made by the Buyer under this clause if delivery has been completed by the seller and signed by the buyer or his/her employee.

3.11 If we fail to deliver the goods If we fail to deliver the goods, our responsibility shall be limited to the costs  and expenses incurred by the buyer in obtaining replacement goods of similar description and quality in the cheapest market available, less the price of the Goods. We should not take  any responsibility for non-delivery of Goods to the extent that it is impossible caused by a random event, the Buyer's failure to provide the Seller with adequate delivery instructions for the Goods or any relevant instruction related to the supply of the Goods.

3.12 If the Buyer fails to accept or take delivery of the Goods If the client fails to accept the delivery, then despite of such failure, we will try to deliver the next day during business hours on which we will notify the buyer that the goods are ready.The Seller shall store the Goods until delivery takes place, and charge the Buyer on an indemnity basis for all related costs and expenses (including insurance). 

3.13 If delivery has not been accepted in more than 28 days from purchase  If the client has not accepted or taken delivery in 28 days despite receiving several notifications from the seller , the seller may resell the goods and deduct reasonable storage and selling costs to the buyer account . 

 

4. Tracking Notifications

Customer can check the progress on the order by emailing:​[email protected]​. Alternatively please call us on 02038839057. In case of delivery of parcels via external couriers customers will receive a tracking link from which he will be able to follow the progress of his shipment based on the latest updates made available by the shipping provider. 

 

5. Parcels Damaged In Transit

5.1 Damage package  Any evident damage to external packaging must be the subject of an endorsement on the Seller’s delivery note at the time of delivery. No claim can be made by the Buyer under this clause if an acceptance note relating to the Goods has been signed by the Buyer or his agent or employee without reference to the alleged damage, shortage or loss in transit.

5.2 Parcel is damaged in-transit If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier/driver and get in touch with our customer service via e-mail ​[email protected]​ or phone 02038839057. If the order has been delivered on a pallet and the customer notices the damage of the goods, we also ask you not to accept the delivery and send us a picture on the email with visible damage. If the parcel has been delivered without you being present, please contact customer service with next steps.

5.3 Nationwide shortage Please note that there is currently a nationwide problem with the supply of majority insulation because manufacturers problems and lead time may be extended for some products. Please ask if you have any questions about the availability of a particular product via e-mail [email protected] or phone 02038839057. 

 

6. Duties & Taxes

6.1 Sales Tax Sales tax has already been applied to the price of the goods as displayed on the website or in the quotation received. VAT in United Kingdom Standard rate is 20%.


7. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

7.1 Process for parcel damaged in-transit We will process a refund or replacement as soon as the courier or driver responsible for delivery  has completed their investigation into the claim.

7.2 Process for parcel lost in-transit We will process a refund or replacement as soon as the courier or driver responsible for delivery has conducted an investigation and deemed the parcel lost.

7.3 Not accepting delivery in more than 28 days If the buyer fails to accept the delivery within 28 days due to the Goods were ready for delivery, the Seller may resell or otherwise dispose of part or all of the Goods and, after deducting reasonable storage and selling costs. 

 

8. Customer service

For all customer service enquiries, please submit an enquiry at ​[email protected]​ or via chat through our website ​https://insulationbee.co.uk​ or call us on 02038839057.