FAQ's

1.What if my delivery is delayed ?

If your order is delayed, it is probably a matter of stock issue or driver’s delay. In this situation, contact us immediately by email ​[email protected]​ or call us on 02038839057. We always confirm the delivery date up to one day before delivery. Upon the customer's request, we can call or email on the day of delivery and remind again. 

 

2. Can I return my order at anytime?

Please check the goods upon delivery by the driver. If the product is damaged or you did not get what you ordered, do not receive or sign for it and call us immediately on 02038839057. As a proof, please send a photo of the actual status of your order on our e-mail ​[email protected]​. Re-delivery after receiving and accepting the order is paid separately unless  

 

3. What does R-value mean ?

R-value measures insulation’s resistance to heat flow. It can also be referred to as “thermal resistance.” The higher the R-value, the greater the insulating power. All materials having the same R-value, regardless of type, thickness, or weight, are equal in insulating power. The R-value of different insulating materials must be based on test methods established by the American Society of Testing and Materials (ASTM). Don’t forget that R-values are determined by material type, thickness, and installed weight per square foot, not by thickness alone. Insulation helps keep your home cool during the summer months and warm during the winter months. 

 

4. How much will I save by adding insulation to the walls, ceillings and floors of my home?

Insulation saves money, increases home comfort, and protects the environment by reducing energy use. According to the U.S. Department of Energy (DOE), the typical U.S. family spends close to $1,500 each year on energy bills. DOE statistics show that, typically, 44% of a homeowner’s utility bill goes for heating and cooling costs. DOE states that homeowners may be able to reduce their energy bills from 10% to 50% by taking certain steps. One of the major steps is increasing the amount of thermal insulation in their existing homes or purchasing additional insulation when buying new homes. Unless your home was constructed with special attention to energy efficiency, adding insulation will probably reduce your utility bills. The amount of energy you conserve will depend on several factors: your local climate; the size, shape, and construction of your house; the living habits of your family; the type and efficiency of the heating and cooling systems; and the fuel you use. Energy conserved is money saved, and the annual savings increase when utility rates go up. Insulation upgrades also add to the value of your home. 

 

5. What is the difference among fiberglass, rock wool, cellulose and foam insulation?

Fiberglass is made from molten sand or recycled glass and other inorganic materials under highly controlled conditions. Fiberglass is produced in batt, blanket, and loose-fill forms. Rock and slag wool are manufactured similarly to fiberglass, but use natural rock and blast furnace slag as its raw material. Typical forms are loose-fill, blanket, or board types. Cellulose is a loose-fill made from paper to which flame retardants are added. Foam insulations are available as rigid boards or foamed-in-place materials that can fill and seal blocks or building cavity spaces. Foams are also used in air sealing to fill gaps, cracks, or openings. Reflective materials are fabricated from aluminum foils with a variety of backings such as polyethylene bubbles and plastic film. Reflective insulations retard the transfer of heat; they can be tested by the same methods as mass insulation and therefore assigned an R-value. 

A Radiant Barrier is a building construction material consisting of a low emittance (normally 0.1 or less) surface (usually aluminum foil) bounded by an open air space. Radiant barriers are used for the sole purpose of limiting heat transfer by radiation. 

 

6. Can insulation help reduce unwanted sound?

Yes. Insulation is an efficient way to reduce unwanted sound, and it is commonly used to provide a more comfortable and quieter interior environment. Insulation effectively reduces noise transmission through floors and through interior and exterior walls. A professional insulation contractor can help you select the proper insulation for your needs. Visit Owens Corning’s Quiet Zone for information on controlling noise. 

 

7.Do I need a Contractor?

Many home insulation projects can be completed by DIY savvy homeowners. However, there are a few considerations that might warrant bringing in a professional. Tackling jobs with any of the below issues without proper experience could lead to additional problems and higher costs in the future. -Are structural changes are involved? If so, consult a contractor. -Is there water damage or moisture? If there is, it could be an indication of a structural issue requiring a professional opinion. -Adding insulation in more than one area? Consider tapping a professional to help identify which products are best for certain areas of the home. -Looking to incorporate spray foam? Installation by a professional contractor is required.